There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.
Account orders are placed in our queue system, and are monitored and checked for fraud. On a normal basis you will receive your account information in 24-48 hours after payment is received. To ensure proper setup all new accounts are first reviewed by our staff. You can start uploading and setting up your site as soon as you receive the welcome email. The welcome email contains all your information for accessing your account, as well as information on how to transfer your domain name to our servers.
No, If we find them in your directory or Links to them, your entire account will be subject to termination. You will not be eligible for a refund, and your details will be sent to authorities.
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurence is dealt with on a case by case basis, and we try to work things out with every client.
If you ordered a new domain name through us, it will take approximatley 24-48 hours before your site becomes visible, the same goes with transferring a name to us.
An addon domain is when you setup a 2nd domain of yours to point to a subdirectory off your main account so it will load a different site from the a subdirectory of your main domain.
Types:
Multi Domain -
This is when you point your domain name to a subdomain/subdirectory on your account. This can be achieved by visiting your control panel and clicking addon domains.
Domain Pointer -
This is when you point your 2nd domain to your main domain.
Dedicated IP's are useful if you want to use Microsoft Frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http://IP/~username/ before your domain resolves.
Once your domain resolves to our servers, there is no difference between dedicated IP and non-dedicated IP accounts.
The main benefit of a dedicated IP address is that your site can have it's own secure certificate (this is extra and optional)
SSH access is provided only to those on the Ecommerce, Platinum or Enterprise plans. If you are on one of those plans and do not yet have access, submit a support ticket and it will be activated for you.
Due to security reasons full justification is needed before we grant you with ssh access.
Our machines run Redhat Linux 7.2 and greater, to get the full benefits of ASP Windows is required. At this stage we do not offer ASP, .NET or Windows hosting.
We use RAID, which mirrors everything that is written on harddrive A onto harddrive B in realtime. However it is incumbent on the user to backup their files. Do not rely on Nameplace.com.au to back up your site.
We will not host any web site that in our estimation contains pornographic content or material that violates U.S. copyright law. We reserve the right, at our sole discretion, to decline to host or to cease hosting any objectionable web site.
We do not place any limits on how often or when you can update your site. Your server is available to you 24/7 for you to update through FTP and Telnet/SSH. There is no charge for making changes to your web site.
Yes. We are pleased to have customers around the world and we're as close as your computer. We host all domain name extensions, and accept universal methods of payment via credit card.
Note we do not charge for 'bandwidth' we charger per volume of data transferred from your site. Their is no limit to bandwidth and no per-bandwidth charge. We do charge for data volume. That means if you transfer in excess of your plan's volume limit you will be charged a fee of $5.95/GB.
Virtual Hosting is where multiple web sites (www.domain.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.
If you receive an error when creating sub-domains, contact the help desk and request for sub-domains to be enabled.
NOTE: If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.
SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session.
A dedicated server is a computer that hosts only your site. Dedicated servers provide more hard-drive space and greater autonomy and flexibility, including choice of software, operating systems, and database management systems.
I forgot my password what do I do?
We understand accidents do happen, if you ever forget your password, please contact the help desk. Please include your first and last names for verification sake.
The Password Protect Directory feature in your Control Panel allows you to restrict access to a particular directory within your account and allow access by assigning usernames and passwords to individuals that you choose to allow such access.
To access this feature click on Web Protect. You will be asked to select the directory that you want to protect, simply click the text link of the directory name and you will be taken to the screen where you complete the specifics for user information.
You will need to enter a unique name (Protected Resource Name) for this password protection in the upper section of the screen. The name must be a single word or phrase with no spaces. Enter the name and click the save button. Now you are ready to add users that can have access to the specific directory.
To add a new user, simply input the username and password and click Save. You will be taken to a screen that will confirm the new user and you can click the link on the bottom of the screen to go back and add more users.
To change a password for a user, simply input the username and the new password for the user and click Save.
NOTE: Usernames and passwords MUST be from 6 to 8 characters long. Any less than 6 or greater than 8 will cause your protected directory cease to function and you will receive an error when trying to enter the directory.
To delete a user, select the user from the list and click the Delete button.
When you create a subdomain, a directory with the name of the subdomain is created inside the public_html directory. This directory is mapped to the subdomain. For example, if you create a subdomain called sub1.yourdomain.com, a directory called sub1 will be created inside your public_html directory, files that you place inside the sub1 directory can be accessed by directing your browser to one of the following URLs:
Yes, This option in your Control Panel allows you download a compressed file that contains the directories and/or files located in your account. This is an excellent way to backup your own files.
We HIGHLY recommend that you make it common practice to backup your own web pages.
Once you've downloaded the compressed file, you can keep it in your local computer.
If you ever need to restore the compressed file, just return to this part of your Control Panel, click Browse, look for the file in your local computer and click Upload.
Webalizer is a more complex stats program which produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today. You have two options available to you. You can view the logs from your Web Site or the logs from your Ftp Site (if you have one).
You can protect directories within your site from browsers by using a password to protect them. This allows you to restrict material to only authorized users or store sensitive material online. This has the same appearance and effect as the password protection on cPanel.
To password protect a directory:
Click on the Web Protect link in the Access Menu area.
Navigate to the directory that you want to protect. Select a folder by clicking on the folder name link, or open a folder by clicking on the folder icon.
Click on the tick box next to the lock icon.
Enter the name that you want to appear in the Protected Resource Name field. This is optional and purely for the user's benefit.
Click on the save button.
Generally, you now need to add at least one authorized user to enable access to the directory.
You can control who can access protected directories by adding authorized users. Generally, at least one authorized user needs to be added, otherwise no-one will not be able to view the directory.
To add or modify an authorized user:
Click on the Web Protect link in the Account Settings area.
Navigate to the required directory. Select a folder by clicking on the folder name link. Open a folder by clicking on the folder icon.
Enter the user's name in the Username field, and their password in the Password field.
Error pages are served to Internet users when any one of a variety of errors occur, such as when a user enters an incorrect URL or is not authorized to access a specific directory in your web site. Companies often customize error pages to brand them with a specific corporate image and a link to their home page. You do not have to customize these pages - the error page is always available, whether customized or not.
To create or modify a customized error page:
Click on the Error Pages link in the Account Settings area.
Click on the button of the required error page, such as the 403 button.
Enter the HTML code for the error page. You can use the buttons at the top of the page to insert variables into the displayed code.
Example:
404 Not Found
The requested page, <!--#echo var="REQUEST_URL" --> ,is not available.
CGI (Common Gateway Interface) is a standard for running external programs from a Web server. CGI allows the returned HTML page to be dynamic - for example, with a CGI script you could access information in a database and format the results as part of an HTML page. Not surprisingly, CGI scripts are very popular and used extensively throughout the World Wide Web.
There are a number of very good introduction to CGI documents available on the Web. The information given below is a summary of the most important points to remember when using CGI. Please refer to the following for a more in-depth introduction:
Intro to CGI - one of the best introductions available.
Ada's Introduction to CGI - a useful introduction.
Key points to bear in mind when using CGI scripts:
The pre installed scripts available through cPanel are the easiest to use, but if a certain script does not do exactly what you want, feel free to look for better scripts on the Web. You can usually find a script to do almost anything, especially if you are prepared to pay.
Read all available documentation on a particular script before using it. This will help avoid most problems.
CHMOD ("Change Mode") means change the permissions on a particular file (usually the script itself). The cPanel File Manager allows you to quickly do this, as do most FTP tools.
Important - after uploading cgi-bin scripts, CHMOD to 755 (unless the script documentation specifically states otherwise). For example, you need to CHMOD the pre-installed cPanel CGI EMail scripts to 755 to use them properly.
Many scripts need to know the path to Perl (scripting language engine) and to sendmail (HTTP mail engine). You can find this information on the front page of cPanel.
Make sure you test your scripts repeatedly! Testing is vital to make sure everything is working to your satisfaction.
You will need to activate the CGI Wrap script. The CGI Wrap script creates a scgi-bin folder at the public_html level of your web site. This allows you to run scripts with your own user ID.
The advantage of this is that you can run scripts that have the same permissions that you do - you can write, edit, and delete files as you normally do. In a regular cgi-bin folder, you can only do this if you set your directory permissions to 777 (world access) and file permissions to 666, both of which are quite dangerous as anyone can now modify your web site.
The disadvantage of this is that if there is a security breach in your script that another person can exploit, they have access to your site in the same manner that you do - they can do anything. However, as long as the scripts you run in the scgi-bin directory are secure, you have nothing to worry about.
Be sure to read the CGI Wrap user guide for more detailed information on using CGI Wrap.
For a more detailed description of the distinction between normal and wrapped cgi, refer to this article.
To install the Simple CGI Wrapper:
Click on the Simple CGI Wrapper link in the CGI Center area.
Your scgi-bin folder has now been set up. All cgi scripts that you would like to run under your own user ID should be placed in this folder.
When using a UNIX system it is sometimes necessary to enable certain HTML files executable for the purpose of using SSI. Server Side Includes are often used to run a cgi script. An include is called with an example such as this: After you insert your include, you must mark the HTML file as executable so the server will parse the file. This is done using one of two options.
1.) Renaming the file to .shtml: On our server any file name .shtml will be parsed. So instead of having an index.html file, you would name it index.shtml. This is the easiest way of enabling includes.
2.) CHMODing the file to 777: With CHMOD 777 you can also mark a file as executable. It is important to only make the files which you want parsed executable. This poses certain security issues, as well as a strain on our resources, as the processor has to work harder to parse a file.
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Reasons for Using SSI
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SSI is often used to include something into an HTML page. You can insert the contents of one HTML page into another page. An example of a practical usage for this would be to include your e-mail address at the bottom of each page. If you do this as an include, then when your e-mail address changes, you will only have to update it on one page and not your entire web site. Another usage is to call cgi scripts into action. Many counters, clocks, and other scripts are called using SSI. The command used will most likely be provided in the documentation of your cgi script.
What is SSL?
Secure Socket Layers provide a means for submitting encrypted data via the web. SSL works based upon a public key / certificate system. As data is transmitted it is encrypted into 40 bit encryption and the web server then decrypts the data once it is transmitted. In the rare occasion that the data was stolen during the transmission process the only data that they would be able to access would be encrypted which means that viewing it would show nothing but letters, numbers, and symbols randomly mixed.
How does SSL work?
In order for this process to work without many warning messages from IE and Netscape about possible security hazards a certificate must be obtained from a trusted source. Certificates are good for one domain name.
How do I add this feature?
If you would like to have your own certificate installed so that customers can navigate your site via https://www.yourdomain.com, you will have to purchase your own certificate. For Virtual Accounts, you will need to request us to generate a key and install it on the server.
Once the key is generated, you will need to request the certificate from a trusted source, e.g. Thawte or VeriSign.
Do you allow CGI to run on your servers?
We do allow running of cgi scripts on the servers, however they must conform to our acceptable server resource usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled.
Our policy can be found here: http://www.nameplace.com.au/hosting_terms.html
Bandwidth is the term used to measure the amount of data being transferred from your web space.
When you access a web site, you are downloading a file. This file can be a web page, a GIF or JPG image, a MIDI sound file, a CGI script, or a combination of these. These files are downloaded to your computer and displayed in your web browser.
Each time you download a file, data is being transferred. The amount of data depends on the size of the file. If you download a web page that is 1 kilobyte (1,024 bytes), or 1KB, in size, then 1KB of data has been transferred. If 500 people access that same web page, then 500KB of data has been transferred.
1,024KB is equal to 1MB. 1,024MB is equal to 1GB.
How much bandwidth a site will use depends on many factors. You have to consider what kinds of files people will be downloading. Certainly a site with mp3 files for visitors to download will use more bandwidth than a small web site with very few graphics. Statistically, most sites use less than 500MB per month, which is half of 1GB
If your bandwidth exceeds your limit then your index page will show Bandwidth Alert you can email us or call to remove this. We at that point can upgrade your account or add more bandwidth.
POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address.
You can set up as many POP (Post Office Protocol) email accounts as you require, up to your maximum limit. Each one of these is in the standard email formation of address@yourdomain.com. As with your default email address, you can access these accounts through NeoMail or through your own offline email application.
To add an email account:
Click on the Add / Remove accounts link in the Mail Menu area.
Click on the Add Account link.
Enter the first part of the email address and the password for the account in Email and Password fields.
You can change the password on any of your email accounts whenever required. It is useful to occasionally do this to maximize your email security. You should always change your password if you think someone else has access to your account.
Note: Make sure that you change the password in your offline email application as well, or you will not be able to upload or download email to this account.
To change an email account password:
Click on the Add / Remove accounts link in the Mail Menu area.
Click on the change password button next to the required email address.
Enter the new password in the New Password field.
Click on the change button.
Your password has now been changed for that account
Forwards simply allow you to automatically forward email sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday.
To add a forwarder:
Click on the Forwarders link in the Mail Menu area.
Click on the Add Forwarder link.
Enter the first part of the email address that will be forwarded in the first field in the "Add forwarder" area.
Enter the full email address that the forwarder will forward mail to in the second field.
Any email that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default email account. All web site accounts are automatically assigned a default email address - user@yourdomain.com - which you can change, if required.
To set your default email address:
Click on the Default Address link in the Mail Menu area.
Click on the Set Default Address link.
Enter the complete email address of the new default in the field next to your web site name drop-down list.
Note: You can enter :blackhole: to throw away all incoming mail, or :fail: to bounce the email back to the sender.
Click on the change button. Your new default email address has now been set.
Auto-responders are email messages that are sent automatically when an email arrives for a specific email account. Auto-responders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one auto-responder on one account.
Note: You can not add HTML code to the email reply - plain text only.
To add an auto-responder:
Click on the Auto-Responders link in the Mail Menu area.
Click on the Add AutoResponder link.
Enter the address of the account that the auto-responder responds to in the Email field.
Enter your name or address in the From field. You do not have to put anything in this field.
Enter the subject line of the auto-responder in the Subject field.
Enter the auto-responder message in the Body field. You can not use HTML code in this field - plain text only.
Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all email messages sent to your domain mailbox.
To enable Spam Assassin:
Click on the Spam Assassin link in the Mail Menu area.
cPanel includes a popular mailing list script called Mailman. Mailing lists are an ideal tool for communication between far flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers.
The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. The instructions in this section deal with how to set up, modify, and delete a Mailman mailing list from your cPanel.
Note: It is a good idea to be aware of spam and its definition before setting up a mailing list
To add a mailing list:
Click on the Lists link in the Mail Menu area.
Click on the Add List link.
Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for in the Domain drop-down list.
Click on the create button. The list is created in the /usr/local/cpanel/3rdparty/mailman/lists folder.
You can block unwanted email according to email address, subject, header, recipient, or even phrases inside the body of the message.
To block unwanted email:
Click on Block an Email
Click on Add Filter.
Use the drop down menus to choose what you want blocked.
For example, you might want to filter out pornographic email messages. You could choose Subject, Body or Any Header from the first drop down menu, and Contains from the second drop down menu. Then type a phrase or word that frequently appears in the header or body of email you receive that promotes pornographic content.
For example "babes." To block email from a specific source, just choose From in the first drop down menu, then Equals from the second menu. Type in the person's email address in the box and click Activate.
To remove an email block/filter:
Click on Delete to the right of the filter that you would like to delete.
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are:
Earthlink
UUNet
Prodigy
(There are probably others, these are just the ones we are aware of)
They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with.
You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last.
How can I assign subdomains their own ftp username/password
If you have created the subdomain for another user, you may also create an FTP account with the same name as the subdomain and then that FTP username/password will work for the subdomain.
i.e. Create a subdomain named "amanda". Then create an FTP account with the username "amanda". This FTP account will now have permissions to upload to amanda.yourdomain.com.
When anonymous ftp is turned on in your account, anonymous ftp users have access to your /public_ftp folder. To set things up for anonymous ftp access, log into your cpanel and click on "Setup anonymous FTP access". The first checkbox allows anonymous ftp users to download files from your /public_ftp folder. The second checkbox allows anonymous ftp users to upload to your /public_ftp/incoming folder. No anonymous ftp users can view or download the contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp user, you need to use ftp@your_domain.com as the username. Leave the password field blank. The hostname is ftp.your_domain.com . Use port 21.
When executed, you must print an HTTP header followed by a blank line. The header must contain either a Content-type field or a Location field. eg. print "Content-type: text/htmlnn";
You have incorrectly set the path to Perl in your script.
Formmail is a very easy to use form processor, simply place thefollowing on any page after entering your domain. You can change this code to fit your specific needs.
CGI scripts only need to be chmod 755 to run. Additionally, scripts should NOT be put at 777 on any server. This is a huge security risk and opens your account up to all sorts of possible abuse. If you have any scripts chmoded to 777, then please change them to 755 immediately.
You can use the .htaccess file to specify what file should be loaded as your default page whenever a directory or URL request comes in that does not specify a specific page.
Eg, You might have yourdomain.com/index7.html and you want this to be your root document
Simply add:
DirectoryIndex filename.html
In a .htaccess file and upload it to your site via FTP. This would cause filename.html to be treated as your default page, or default directory page. You can also append other filenames to it.
In your htaccess file, add the following code--changing the IPs to suit your needs--each command on one line each:
order allow,deny
deny from 123.45.6.7
deny from 012.34.5.
allow from all
You can deny access based upon IP address or an IP block. The above blocks access to the site from 123.45.6.7, and from any sub domain under the IP block 012.34.5. (012.34.5.1, 012.34.5.2, 012.34.5.3, etc.)
You can also set an option for deny from all, which would of course deny everyone. You can also allow or deny by domain name rather than IP address (allow from .friendsite.com works, etc.)
Domain name registration is available with your hosting package if desired. However, it is not free and it is not included in the monthly web hosting fee. It is a separate fee altogether unless otherwise stated.
You can perform a Whois search by visiting http://www.nameplace.com.au/index.php?page=whois. The result page will offer you the option to view the Whois record. This record will show your expiration date. Otherwise, please go to your domain registrar's site and login to your account there.
A parked domain is a domain that has been registered through a domain registrar that has no actual web site to point at. It is registered solely to reserve the domain name and prevent others from claiming it.
If you have followed the steps for pointing your domain name to our nameservers, but your new site does not appear to be hosted, you are probably encountering a propagation lag. The Internet is set up with thousands upon thousands of name servers. Most are configured to receive updates only at a certain time each day. It can take from 2 to 48 hours or more for your domain name to propagate across all of the possible domain name servers. You can test this yourself by typing in your temporary site URL and trying to bring up your web site. If you can bring your web site up by the IP address but not by domain name, it is probably a propagation issue. Please give it a few days to resolve.
Login to your control panel and go to the 'Manage MySQL' page. Create a database and then create a user. (Then, make sure to give the user access to the database).
Then you should be able to connect to MySQL with this information:
Server address: localhost
Database name: {account_user_name}_databasename
Username: {account_user_name}_username
Password: password
where {account_user_name} is your Cpanel account user name and username and databasename is the name of the user and database you created in the 'Manage MySQL' area respectively.
We restrict clients to a maximum of 25 concurrent sql connections. We also ask clients to not use "pconnect()" (or disable it in their script config files if available).
If your MySQL demands are too intensive for a shared hosting environment (will not matter to 99% of our clients) we will advise you of this.
Unfortunately we cannot offer remote access for MySQL -- Particularly, there are several known vulnerabilities related to remote MySQL connections that we would be opening the server to if we allowed this.
Select all the tables in the right page and then check the "Structure and Data" radio box and 'Save as File' but don't check the zipped or gzipped options. Click 'Go' and it will prompt you to start a download of your database, save it as a .sql file where you will be able to find it later.
Then, if you needed to restore your database, you'd want to login to PHPMyAdmin and check all the tables and 'drop' them. Right below the 'run queries' box on the right page you can select a local file from your computer to upload and run, and that is where you'd pick the .sql file you backed up. It'll take a few minutes to upload and process, and then it should show up fine.
